Palmetto Bay Resort

Edit Content
PALMETTO BAY Resort
Contact
Palmetto Bay Logo

Privacy Policy

Privacy Policy

This Privacy Policy applies to all websites, mobile sites, applications, and other services provided by Palmetto Bay Resort Exuma. This Privacy Policy is applicable to all individuals and entities accessing, visiting, and/or using the services offered by Palmetto Bay Resort Exuma, whether as an individual or on behalf of an entity, and it outlines our commitment to the protection of your personal data.

At Palmetto Bay Resort Exuma, we value the significance of your personal privacy. This policy is designed to provide clarity on how we handle your information when you visit our vacation villa booking websites, use our applications, and subscribe to our mailing lists ensuring a secure and transparent data processing environment for both Palmetto Bay Resort Exuma and our users.

TYPE OF INFORMATION WE MAY COLLECT

When you visit our vacation villa booking websites and submit an email or availability request, we automatically collect certain personal data you and the members of your party give us. This may include: your full name, address, e-mail address and phone number, financial/credit card information and a copy of your Passport or ID card. This is necessary for us to complete your booking and facilitate travel and other services requested by you.

We may gather various details concerning you or other members of your party, including but not limited to: 

  • Specific needs or requests related to disabilities or medical conditions that could impact the chosen arrangements. 
  • The ages of any accompanying children, which might influence the booking arrangements. 
  • Dietary preferences or restrictions, that may inadvertently reveal information about your religious beliefs or specific medical conditions.
  • Information essential for the seamless facilitation of the booking, travel, and any additional services requested by you or other members of your party.

When a Data Subject visits our Website, certain non-personally identifiable information and statistical data are automatically collected and stored. If a Data Subject engages in activities such as browsing, reading pages, or downloading information without any explicit interaction, we may automatically gather and store specific statistical information about the visit. Importantly, this information does not personally identify the Data Subject. 

Within our server logs, our system collects data that may encompass the IP address, domain name, browser type, operating system, and online activity (including, but not limited to, pages viewed, search requests, and purchases made). 

If the Data Subject accessed the Website from another site, the address of that website may also be logged. This collected data may be collated and aggregated for statistical purposes. For instance, aggregated data aids in determining the volume of user interest in various areas of the Website, offering insights into how navigation and content can be enhanced. It is important to note that this information, when aggregated, may be disclosed to third parties. This transparent process allows us to continually improve the Website’s user experience and content.

Palmetto Bay Resort Exuma may also ask for specific information from prospective guests in order to confirm the validity/character type of a potential guest to help with the screening process. This information is only used to deduce how good of a fit a guest may be for their stay.  

HOW WE COLLECT YOUR INFORMATION
Palmetto Bay Resort Exuma collects personal information through various channels, including if you subscribe to our newsletters and similar email notifications, Telephone and/or E-mail communications/enquires, visit our booking website, or make a booking or reservation in our system. 

If you subscribe to our mailing lists via our website, we request and collect information, including but not limited to your name, email address, group size and age. Additionally, in some cases, we may ask for your address and gather additional details about you, such as group name, specific details of party members, and other relevant financial information. 

Upon registering with Palmetto Bay Resort Exuma and signing in to our services, you are no longer anonymous to us.

THE USE OF YOUR PERSONAL INFORMATION
We do not share any information with third-party organizations. If you post comments on our vacation villa booking websites, any personally identifiable information you provide in those comments or articles will be public. Consequently, we are not responsible for personally identifiable information that you may choose to share through these channels. 

We may also offer visitors the option to sign up to receive communications from us. When visitors choose to do so, we request personally identifiable information. Depending on the visitor’s preferences, these communications may include daily or weekly newsletters, company updates, and/or other relevant promotions. You can opt out of receiving any or all of these communications by clicking on the ‘unsubscribe’ link in any email we send or by sending an email back stating that you’d like to be removed from our list.

Palmetto Bay Resort Exuma may occasionally conduct subscriber surveys to enhance the targeting of our content to our audiences. The aggregated information collected through these surveys may be shared with our advertisers; however, rest assured that we do not disclose specific individual information to third parties. 

Palmetto Bay Resort Exuma also utilizes guests’ email addresses to communicate regarding a request or booking, whether this be for booking updates, additional information, feedback on a stay or for future mailings containing news and offers. We may from time to time contact you with information about special offers, benefits to our clients, brochures, new products, news about us, forthcoming events or competitions. At any time, you may request to discontinue receiving marketing correspondence by email, mail or phone from Palmetto Bay Resort Exuma.

Additionally, we employ this information in conjunction with Google Analytics to gain insights into how our customers navigate and engage with our website. The ‘Other Personal Information’ collected from you is solely utilized during the booking process, coordination of your check-in at the rental property, or for the purpose of refunding a security deposit.

DATA RETENTION & SHARING OF YOUR PERSONAL INFORMATION WITH THIRD PARTIES
Palmetto Bay Resort Exuma does not rent, sell, or share personal information about you with other individuals or non-affiliated companies, except to provide products or services you have specifically requested or when we have obtained your explicit permission.

Basic personal information may only be shared with related team members under contract or third parties who are required to facilitate services related to Palmetto Bay Resort Exuma services. For example, this could include providing staff or taxi drivers of certain personal details in order to verify a guest’s identity.

We will maintain your Personal and/or other Information in our records unless you ask us to delete this information. 

TRANSPARENCY AND CHOICE
Palmetto Bay Resort Exuma aims to be as clear as possible about what information we collect so that you can make your own choices about how we use it. 

Whenever it is optional to collect additional information about you, we provide transparent information on what data we need, why we ask for it, and we require your consent to process such information. 

Should you change your mind, there is always a convenient way to inform us. When you visit the Palmetto Bay Resort Exuma website, you have the opportunity to choose whether you accept our Cookie settings. This allows you to decide whether you agree to be included in our radar for ads or behavior analytics.

WHAT ARE COOKIES? 

Cookies are small text files that are used to store small pieces of information. They are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make it more secure, provide better user experience, and understand how the website performs and to analyze what works and where it needs improvement.

HOW DO WE USE COOKIES? 

As with most of the online services, our website uses first-party and third-party cookies for several purposes. First-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.

The third-party cookies used on our website are mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.

Pixel tags, which are tiny graphic images, provide insights into the visited parts of the website or measure the effectiveness of user searches. Additionally, we may use pixel tags in email messages to determine whether emails have been opened, ensuring that we send messages only of interest to our subscribers.

EXTERNAL LINKS
This website may contain links to other websites that are not controlled by us. We are not responsible for the privacy practices and policies of any website other than our own.

SECURING YOUR DATA
We adhere to accepted industry standards to safeguard the personal information you have provided. 

Palmetto Bay Resort Exuma is committed to ensuring the protection of both Palmetto Bay Resort Exuma and our users from unauthorized access to, or unauthorized alteration, disclosure, or destruction of the information we hold.

In particular

  • We employ SSL encryption for our services, ensuring secure transmission and storage. 
  • Our website security undergoes regular scanning using advanced software for up-to-date protection. 
  • Access to personal information is limited to Palmetto Bay Resort Exuma staff and specific third parties essential for processing. 
  • These parties are bound by stringent contractual confidentiality obligations and may face disciplinary measures or termination for any breaches.

However, it’s important to note that no method of electronic storage can be guaranteed to be 100% secure. Consequently, we cannot provide an absolute guarantee regarding the security of your information.

HOW WE TRANSFER AND STORE YOUR PERSONAL INFORMATION
To protect your information, we work with and collaborate with subcontractors and service providers whom we believe have a high standard of data security compliance. 

Personal information is stored on secure servers managed by us and our service providers. The stored or transmitted personal information is safeguarded by security and access controls, including username and password authentication, two-factor authentication, and data encryption where appropriate.

LEGAL DISCLAIMER
We reserve the right to disclose your personally identifiable information as required by law and when we believe that such disclosure is necessary to protect our rights, comply with a judicial proceeding, court order, or legal process served on our website.

ONGOING CHANGES TO THIS PRIVACY POLICY
Palmetto Bay Resort Exuma reserves the right, at any time and without notice, to add to, change, update or modify this Privacy Policy, simply by posting such change, update or modification on the website. Any such change, update or modification will be effective immediately upon posting on the website. 

OUR COMMITMENT
Outlined below is our comprehensive strategy for protecting user data, a commitment we extend not only to ourselves but also to our valued customers. 

  • Strategic Investments in System Enhancements: To fulfill the requisites and obligations associated with continuous security monitoring, data breaches, and security incident management, we have undertaken substantial improvements to our infrastructure. 
  • Privacy Policy Update and Ongoing Internal Enhancements: While we have already revised our Privacy Policy, We continually refine our internal policies and practices to align seamlessly with privacy requirements. 
  • Responsive Monitoring and Adaptation: Remaining vigilant to the dynamic landscape of privacy protection, we pledge to stay attuned to guidance from privacy-related regulatory bodies. Should there be any changes, we are poised to adjust our plans accordingly, ensuring a proactive and adaptive approach. 

By undertaking these measures, we aim not only to meet privacy requirements, but to exceed them, fostering a trustful and secure environment for both our organization and our valued customers.

CONTACT DETAILS
If you have any questions regarding this policy, please email: palmettobayresortexuma@gmail.com